Legal Information

Last updated: 2 November 2026

This page sets out the legal information that shimmerra is required to publish about itself and about the way it operates this commercial website. It explains who runs the site, the legal form the operator takes, the registration and tax identifiers that apply to it, where it is registered, how it can be contacted, what the website is for, the rules that apply when you use it, and the rights and remedies that are available to you as a visitor, enquirer or delegate. It also identifies the other policies that form part of the same legal framework.

This page is not marketing material and should not be read as a substitute for the individual contract terms that apply when you book a course. Where a booking is made, the Terms and Conditions, the Privacy Policy, the Cookie Policy and the Payment and Refund Policy apply alongside this notice. If you do not accept the rules described here, you should stop using the website.

1. Identity of the Website Operator and Its Role

This website is owned and operated by shimmerra. In this notice, the words "we", "us" and "our" refer to shimmerra, and the words "you" and "your" refer to any person who visits the website, submits an enquiry through the contact form, books a place on a course, or attends a training session.

shimmerra acts in three distinct roles. First, we are the operator and publisher of this website, which means that we decide what is published here and we are responsible for its content. Second, we are the provider of the training services advertised on the site, so we are the party that enters into the training agreement with you or with the organisation you represent. Third, we are the data controller for the personal information that is collected through the website, including information submitted through the contact form, enrolment forms and Cookie consent choices.

Our business is the delivery of specialised training in live production decks and control rooms. Our courses focus on multi-camera switching, live broadcasting techniques, real-time video operation, and the professional management of television and streaming productions. Sessions are delivered in training rooms, studios and working control-room environments, either at our own facilities or at premises agreed with the commissioning organisation.

2. Legal Form, Registration Details, Tax Identifiers and Responsible Representatives

shimmerra is a private limited company incorporated in England and Wales under the Companies Act 2006. Like every other registered company carrying on business in the United Kingdom, it is required to display its registered name, its company registration number, the part of the United Kingdom in which it is registered, and its registered office address on its websites, business letters, order forms and emails.

The identity details that apply to this website are as follows:

Registered company name: shimmerra
Legal form: private limited company, incorporated in England and Wales
Company registration number: 02867466
Place of registration: England and Wales. The register is maintained by the Registrar of Companies, Companies House, Crown Way, Cardiff, CF14 3UZ
VAT registration number: GB 645 085 923
Registered office and postal address: Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom
Email: [email protected]
Telephone: 01494 671234

The company maintains all necessary registrations with Companies House and HM Revenue and Customs. No specific occupational licence is required to provide the training described on this website, and no regulated professional body supervises the delivery of these courses. Where a client asks us to work inside a regulated broadcasting environment, the host organisation's own rules and Ofcom obligations apply to that environment and are separate from this website.

If any information about the company changes, the details above will be updated as soon as reasonably practicable. Verified registration information can also be inspected free of charge on the public register maintained by Companies House.

The persons responsible for the operation of the business are its directors. Their names are filed with Companies House and are available for public inspection. Where a director is named in a business letter, order form or email, the names of all directors must be disclosed in that document, and we apply the same practice to this website so that no impression of a sole representative is created. Where we act on behalf of a client organisation, the individuals dealing with your matter will be identified in the correspondence itself.

3. Registered Office and Contact Details

The registered office of shimmerra is Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom. This is the address at which formal and legal correspondence should be directed. It is also the location at which the statutory registers of the company can be inspected during normal business hours, subject to reasonable notice.

Postal correspondence, including notices, complaints and legal documents, should be addressed to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom. Email enquiries can be sent to [email protected], and telephone enquiries can be made on 01494 671234. During normal working hours we aim to answer telephone calls and to acknowledge written enquiries within a reasonable period. Where a query relates to an existing booking, you can also use the contact form on the Contacts page of this website, and this is often the quickest way to record a message outside office hours.

If you need to serve a formal notice under any contract between us, the methods set out in the Terms and Conditions will apply. We do not accept service of legal documents at any address other than Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom.

4. Purpose, Scope and Intended Audience of This Website

This website serves to promote and facilitate enrolment in professional training courses specialising in live production environments. The scope of the site covers detailed instruction on control-room operations, multi-camera switching, vision mixing, live broadcasting techniques, real-time video operation, talkback and communications practice, and the management of television and streaming productions, including the handling of live events and live-to-platform distribution.

Our content is written for media professionals, aspiring broadcasters, production technicians, camera and vision-mixing operators, students of film and television studies, corporate communications teams, event producers and any organisation that runs live events or produces live content. Content is designed for users in the United Kingdom and internationally, with practical, hands-on learning outcomes intended to transfer directly to real-world television and streaming workflows.

Some of our content is delivered in a live setting alongside equipment, networks and third-party platforms that we do not control. As a result, the information published here is general in nature and does not constitute engineering, safety, legal or compliance advice. It is not a substitute for the manuals, licences or instructions issued by the manufacturers of the equipment you use, and it should not be relied upon as a guarantee of any particular operational outcome.

5. Access to the Website and Acceptable Use

You may browse the public parts of this website without registering. We may, however, restrict access to certain areas, downloads, enrolment forms or delegate-only resources, and we may require you to accept additional terms before those resources are made available.

When using the website, you must comply with all applicable laws and with the rules set out in this notice and in the Terms and Conditions. In particular, you must not:

use the website for any unlawful purpose, or in a way that breaches the rights of any third party;
attempt to gain unauthorised access to the website, its servers, its forms or any connected systems, or interfere with their normal operation;
introduce malware, spyware or any other harmful code, or carry out automated scraping, harvesting or data extraction;
submit false, misleading or impersonated information, or submit another person's details without their knowledge and permission;
copy, mirror, frame or republish any part of the website or its content for commercial purposes without our prior written consent;
use the contact form for unsolicited advertising, bulk marketing or the distribution of chain messages;
evade or attempt to evade any enrolment process, payment obligation or technical restriction.

We may suspend, restrict or terminate access to the website, and to any delegate area, if we consider that these rules have been breached, or if we need to protect the website, its users or our legal position. Doing any of the things listed above may, depending on the circumstances, amount to a criminal offence in the United Kingdom, including offences under the Computer Misuse Act 1990 or the Fraud Act 2006, and we will report suspected offences to the relevant authorities where appropriate.

You are responsible for the equipment, connections and software you use to reach the website, and for any charges imposed by your internet or mobile provider. We are not responsible for the compatibility of your device with the site, and we may change the technical features of the website at any time.

6. Ownership and Permitted Use of Content, Trade Marks and Other Intellectual Property

All material on this website, including text, page layouts, graphics, illustrations, photographs, schedules, sample course notes, slide decks, workbooks, diagrams, video, audio, software and the underlying code, is owned by shimmerra or is used under licence from its owner or contributor. That material is protected by copyright and other intellectual property rights under the Copyright, Designs and Patents Act 1988 and equivalent laws in other jurisdictions. The company name, the website name, our logo and the names of our courses are trade marks or brand names of shimmerra or of their respective owners.

You may view, download and print pages from the public parts of this website for your own internal, non-commercial reference, provided that you do not alter any content and do not remove any copyright, trade mark or other proprietary notice. Any other use requires our prior written permission. In particular, you must not reproduce, republish, sell, resell, sublicense, rent, modify, translate, adapt, create derivative works from, or distribute any part of the website or its content, and you must not systematically extract or reuse substantial parts of the content, whether or not for commercial gain.

Where you receive training materials, workbooks, decks, configuration files, checklists or recorded sessions as part of a course, those materials are supplied under a limited, non-exclusive, non-transferable licence for use by you, or by the commissioning organisation and its named delegates, in connection with your own professional or internal training needs. They must not be shared, uploaded to a shared drive, resold, used as teaching material for third parties, or used to train or develop any automated system, without our prior written permission. Nothing on this website grants any licence of our trade marks, and all rights not expressly granted are reserved.

7. Accuracy, Availability and Proportionate Limits on Our Liability

We take reasonable care to keep the information published on this website accurate and up to date, and we review course descriptions, timetables and venue information regularly. Even so, the website is provided on an "as-is" and "as available" basis. Content may contain errors, may omit details, may be out of date, and may be changed at any time without notice. Course dates, venues, trainers and technical content are subject to change, and the binding commitments we make to you are those set out in the Terms and Conditions and in your booking confirmation, not those in any general description on this site.

We do not promise that the website will always be available, uninterrupted, secure or free from faults. Access may be suspended or restricted for maintenance, updates, security reasons, or because of problems with third-party hosting, networks or equipment that are outside our reasonable control. We do not accept responsibility for any loss caused by the temporary unavailability of the website.

Nothing in this notice excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for the statutory rights of consumers that cannot be excluded or limited under the Consumer Rights Act 2015, or for anything else that cannot lawfully be excluded or limited. Subject to that:

we exclude liability for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, business interruption, and any indirect or consequential loss, whether arising in contract, tort (including negligence) or otherwise;
our total liability in relation to the use of the website, or in relation to any training service, is limited to the total amount paid by you, or by the organisation that commissioned the training, for the service in question;
where you are acting in the course of a business, we exclude the implied terms of the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 to the fullest extent permitted by law.

These limits are proportionate to the nature of the website and to the price paid. They do not affect your right to a remedy where a service is not performed with reasonable care and skill.

8. External Links and Third-Party Content

This website may contain links to websites, platforms, booking tools, mapping services, video players, social media pages and software providers that are owned and operated by third parties. Those links are provided for convenience and context only. A link does not mean that we endorse the third party, its products, its services, its security practices or the accuracy of its content, and we have no control over those websites.

Where third-party content is embedded in our pages, or where you follow a link to another site, that third party may set its own cookies, collect your data, apply its own terms of use and publish its own privacy notice. We are not responsible for those practices. We recommend that you read the relevant terms and privacy notices before providing any personal information or making any purchase through a third-party site.

We do not accept liability for any loss or damage arising from your use of a third-party website or service. If you find a link on our site that is broken, inaccurate or inappropriate, please tell us using the details on the Contacts page or by writing to [email protected], and we will consider whether the link should be corrected or removed.

9. Data Protection, Cookies and Electronic Communications

shimmerra is the data controller in respect of the personal information processed through this website. We process personal data in accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This means that we must have a lawful basis for everything we do with your information and that you have enforceable rights over how it is used.

In summary, we process personal data in order to respond to enquiries, to administer enrolments and payments, to deliver training, to manage delegate records and certifications, to keep proper business records, and, where you have given the necessary consent or where the soft opt-in rules allow, to send occasional updates about courses and schedules. We keep information only for as long as it is needed for the purpose for which it was collected, or for as long as the law requires. Information may be handled by service providers such as hosting companies, payment processors, email providers and booking systems acting under contract; where data is transferred outside the United Kingdom, we put appropriate safeguards in place.

Under the UK GDPR you have the right to be informed, to access your data, to have inaccurate data corrected, to have data erased in certain circumstances, to restrict or object to certain processing, and to data portability. Where we rely on consent, you may withdraw that consent at any time by writing to [email protected], without affecting processing carried out before withdrawal. You also have the right to lodge a complaint with the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

This website uses cookies and similar technologies. Cookies that are not strictly necessary for the operation of the site, such as analytics and preference cookies, are only set with your consent, in accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR). You can give, refuse or withdraw consent at any time through the site-wide cookie banner, and you can also control cookies through your browser settings. Refusing non-essential cookies does not prevent you from browsing the site or contacting us. Further detail is set out in the Cookie Policy referred to below.

10. Related Policies and Legal Documents

This legal information page forms part of a set of documents that together govern your use of this website and any training services you purchase from us. The other documents, each of which is available on this website, are:

Privacy Policy — how we collect, use, share, store and delete personal data, and how you can exercise your data protection rights.
Cookie Policy — the cookies and similar technologies used on this site, their purpose, their duration, and how consent is managed through the cookie banner.
Terms and Conditions — the terms on which places on our courses are booked and the basis on which training is supplied.
Payment and Refund Policy — accepted payment methods, invoicing, cancellation, transfer, postponement and refund arrangements, including the position for consumers under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Contacts page — the contact form and the channels through which enquiries, complaints and requests should be made.
Acceptable Use and Accessibility information — any additional rules or statements published on this site from time to time.

Where a booking is made, the Terms and Conditions take precedence over the general descriptive content of the website in the event of any inconsistency. Nothing in those documents restricts or replaces the mandatory legal information published on this page.

11. Statutory Information We Are Required to Publish

As a company registered in England and Wales that advertises and supplies services through a website, shimmerra is subject to a number of statutory disclosure duties, and this page is intended to satisfy them.

Under the Companies Act 2006 and the related trading disclosure regulations, the company must disclose its registered name, its company registration number, the part of the United Kingdom in which it is registered and its registered office address on its websites and in its business correspondence. Where a company discloses share capital, the reference must be to paid-up share capital; this company does not publish a share capital figure on this website. Where the name of a director is given in correspondence, the names of all directors are given at the same time.

Under the Provision of Services Regulations 2009 and the Electronic Commerce (EC Directive) Regulations 2002, a provider of services established in the United Kingdom must make a range of information easily accessible to recipients of the service. That information includes the provider's name, legal status and address, rapid contact details such as [email protected] and 01494 671234, the VAT registration number where applicable, the general terms on which the service is supplied, the main features of the service, the price where it is pre-determined, and details of any applicable complaints route. This page, together with the Contacts page, the Terms and Conditions and the course pages, provides that information.

Where we conclude contracts at a distance with consumers, we also provide the pre-contract information required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including the total price, the arrangements for payment, delivery and performance, the cancellation rights that apply, and the conditions on which the right to cancel may be lost once a course has begun with your agreement.

12. Applicable Law, Competent Courts and Consumer Dispute Rights

This website is operated from within the United Kingdom and is intended to be used in accordance with the laws of England and Wales. These terms, and any dispute or claim arising out of or in connection with them or with your use of the website, are governed by the law of England and Wales. Subject to the paragraph below, the courts of England and Wales have exclusive jurisdiction to settle any dispute.

If you are a consumer, nothing in this notice removes the protection of the mandatory consumer laws of the country in which you are habitually resident, and if you are a consumer living in Scotland or Northern Ireland you may bring proceedings in the courts of your own part of the United Kingdom. Consumers in England and Wales also benefit from the rights set out in the Consumer Rights Act 2015.

If you are unhappy with any aspect of our service, please raise the matter with us first by writing to [email protected] or by using the contact form on the Contacts page, so that we have the opportunity to put things right. We aim to acknowledge complaints promptly and to provide a substantive response within a reasonable period. Although we are not obliged to participate in an alternative dispute resolution procedure, we will consider reasonable requests to do so and will provide the name of a certified provider on request. The statutory right to bring a claim in court is unaffected by any attempt at informal resolution.

13. Contact Route, Changes to This Page and Last-Updated Statement

Enquiries regarding this legal information page, requests for further information about the company, and any correspondence relating to the matters described here should be made through the contact form on the Contacts page of this website, by email to [email protected], by telephone on 01494 671234, or by post to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom. These are the only channels we operate for formal communication, and they are the channels that should be used for notices and enquiries.

We may update this page from time to time to reflect changes in the law, in the operation of our website, in the services we provide, or in the way we handle information. The current version is the one published on this page, and continuing to use the website after an update takes effect means that you accept the updated content. Where changes are significant, we will take reasonable steps to draw attention to them on this page.

This page was last updated on 2 November 2026.

Company Registration Number: 02867466 | VAT Registration Number: GB 645 085 923 | Registered Office: Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom | Email: [email protected] | Phone: 01494 671234